Creative SurfacesTM Artificial Grass is covered by a 10 year warranty against colour fade in excess of 15% scale of the original product to the original purchaser. The following conditions apply to the warranty and may void the warranty if not followed correctly:

• The artificial grass must be installed according to the instructions provided by the manufacturer. The owner must follow the care and maintenance guidelines.

• If filing a warranty claim it must be submitted within 30 days of the discovery of fading or manufacturer’s defect.

• Proof of purchase, such as a bill of sale is mandatory when requesting warranty service.

• The manufacturer reserves the right to designate a representative to inspect the artificial grass in question and remove samples for analysis.

• The warranty includes the replacement material, excludes labor cost and any other secondary costs.

• The warranty applies only to the original purchaser and is non-transferable.

• The warranty only covers artificial grass applied appropriately in a residential environment. Creative SurfacesTM Artificial Grass is not suitable for athletic or sport applications.

Warranty Exclusions

The warranty does not cover any damages or defects caused by:

• Improper installation, care, or maintenance.

• Failure of the aggregate base system or the infill system.

• Issues related to the application of adhesives or joining systems.

• Changes resulting from the application of sand or infill, trapped dirt, matted yarns, and compression.

• Burns, cuts, accidents, vandalism, abuse, negligence, or neglect.

• Drainage defects or deficiency on the sub-base and/or its surrounding area.

• Wear or abrasions caused by inadequate sub-base.

• Use of improper footwear.

• Application of improper cleaning materials.

• Use of cleaning chemicals, herbicides, or pesticides.

• Force majeure or natural disaster.