The information we collect from you comes from two main sources:
1. Information you share with us, such as your name, telephone number, postal address and payment information when you purchase products from our site, post a comment or review on our social media channels or contact us in any way.
STORING YOUR INFORMATION
When sharing your information with CreativeSurfaces.ca (whether by emailing us, making a purchase or by any other means described above), you consent to sharing this information with us for a business purpose. When making a purchase, your information may be shared with our third-party service provider to process your payment. Your information is not shared beyond this point.
As we value and recognize the importance of our customers’ privacy and security, our measures to keep your information confidential include both administrative and technical safeguards.
USES OF YOUR PERSONAL INFORMATION
Your information allows us to provide you with the products you purchased and answer your questions whenever you contact us. Additionally, your information supports our business functions such as order fulfillment, marketing, authentication, fraud and loss prevention, and legal functions.
Such uses of your information include the following:
• Fulfilling your orders and providing customer service.
• Auditing and monitoring of transactions, shopping experience and overall satisfaction of our customers.
• Conducting marketing initiatives, research and development, and business analysis.
• Fulfilling our legal obligations.
• Preventing fraud by protecting the integrity of our website and business.
SHARING YOUR INFORMATION OUTSIDE OF CREATIVE SURFACES
We use your personal information to fulfill your orders, thus contributing to our business. All information is shared with our corporate headquarter. We do not sell or rent your information to any other parties for monetary contribution. Neither do we give out your information freely. Your information is shared in the instances described in detail below:
We share information with our service providers in order to fulfill a complete transaction. This includes shipping vendors, billing and refund vendors and payment card processors. Our service providers are required to keep your information confidential and respect the security of this information. These service providers may only use your information to fulfill transactions on behalf of Creative Surfaces. Your personal information is stored and processed in Canada and the United States.
Marketing Related Activities
As our marketing and advertising initiatives are managed internally, your personal information is not shared with third parties in this regard. Your information may only be shared with third-party analytics measurement providers. No information personally identifying you is shared in any way. Only device and browsing information may be shared (such as type of device, IP address, cookies) with these companies.
Using Your Consent
Should any occasion require your personal information outside of Creative Surfaces or the above listed parties, we will ask for your consent before sharing such information.
After an online purchase, we may send you a survey to ask you about your shopping experience with us or marketing emails to let you know about our new products and promotions. To opt out of these marketing emails, you may click the unsubscribe button at the bottom of the email. You will then no longer receive our emails.
Should you choose to opt-out of our marketing emails, we will still communicate with you for transactional and informational purposes. Such instances may be regarding your purchase, your request for flooring samples, your questions sent to us by email or through our contact form.
For any questions about your communication preferences, please send us an email or call us:
• Email: email@example.com
• Telephone: 1-800-561-9737 (9 a.m. to 5 p.m. EST)
DEVICE LOCATION SETTINGS
Our analytics measurements consider your location based on your mobile device settings. To disable or to adjust your mobile location settings, you may do so through your device’s Bluetooth settings.
For more information on the types of information we collect, see “Information Collection” above.
DO NOT TRACK SIGNAL DISCLOSURE