Laminate Flooring Warranty

Creative Surfaces laminate flooring is covered by a limited lifetime warranty for residential use and a limited warranty of 10 years for light commercial use. Creative Surfaces affirms that the enclosed laminate flooring is warranted for residential use to the original purchaser for a period of 30 years. The stipulations of this warranty are as follows:

The following conditions apply to the warranty and may void the warranty if not followed correctly. The owner must follow the care and maintenance guidelines.

Warranty Exclusions


Creative Surfaces offers no other warranty, expressed or implied. This warranty replaces all other warranties.

Filing Claim

Any claim under the above warranty must be made within 30 days after the issue is detected by contacting Technical Support by email at or by telephone at 1-800-561-9737. Proof of purchase (indicating the date of purchase) must be presented to file a claim. Creative Surfaces reserves the right to send a representative to inspect the floor and remove samples for analysis. If the claimant fails to give reasonable cooperation to the representative to inspect the flooring and remove samples,Creative Surfaces shall be under no obligation to provide any remedies to the claimant.

*Important to note: The owner/purchaser must inspect for color, finish and the quality before installation. The manufacturer cannot be held responsible for costs incurred when a floor with visible defects has been installed.