25 Year Residential Product Warranty

Creative Surfaces affirms that the enclosed flooring is warranted for residential use to the original purchaser for a period of 25 years. The stipulations of this warranty are as follows:

 

  • The flooring will be free of manufacturing defects.
  • That the flooring surface will not wear through under normal usage.
  • The flooring will not stain.
  • The flooring will not fade due to exposure to lighting or UV rays.

 

The following conditions apply to the warranty and may void the warranty if not followed correctly:

  • The flooring must be installed according to the instructions provided.
  • If filling a warranty claim it must be submitted within 30 days of the discovery of the damage.
  • Any damage to the wear layer must be evident and visible, measuring at least 13 cm² (2 square inches).
  • Proof of purchase, such as a bill of sale is mandatory when requesting warranty service.
  • The manufacturer reserves the right to designate a representative to inspect the floor in question and remove samples for analysis.
  • The warranty includes the replacement material, and excludes labor cost.

 

WARRANTY EXCLUSIONS

  • Damage due to improper installation, care, cleaning, or maintenance.
  • Damage caused by severe impact, scratching, or cutting, fire, water damage, alterations, or any other wear or damage caused by acts of God.
  • Flooring installed in bathrooms or laundry rooms are not covered by the warranty.

*Important to note: The owner/purchaser must inspect for color, finish and the quality before installation. The manufacturer cannot be held responsible for costs incurred when a floor with visible defects has been installed. It is normal for all laminate flooring to expand and contract with the seasons. If the humidity is not controlled, small gaps may form between the planks.