20 Year Residential Product Warranty

Creative Surfaces affirms that the enclosed flooring is warranted for residential use to the original purchaser for a period of 20 years. The stipulations of this warranty are as follows:

• The flooring will be free of manufacturing defects.

• The flooring surface will not wear through under normal usage.

 

The following conditions apply to the warranty and may void the warranty if not followed correctly:

• The flooring must be installed according to the instructions provided.

• If filing a warranty claim, it must be submitted within 30 days of the discovery of the damage.

• Any damage to the wear layer must be evident and visible, measuring at least 13 cm² (2 square inches).

• Proof of purchase, such as a bill of sale is mandatory when requesting warranty service.

• The manufacturer reserves the right to designate a representative to inspect the floor in question and remove samples for analysis.

• The warranty includes the replacement material, and excludes labour cost.

 

WARRANTY EXCLUSIONS

• Damage due to improper installation, care, cleaning, or maintenance.

• Use of any adhesive or solvent material during installation.

• Installation of Click LVT in an outdoor/exterior setting or in any type of garage.

• Damage caused by severe impact, scratching, or cutting, fire, water damage, alterations, or any other wear or damage caused by acts of God.

• Discoloration from mold or from flooding, leaking plumbing or appliances, water entering through sliding glass doors or similar conditions.

• Discoloration by exposure to direct sunlight.

• Discoloration caused by the use of area rugs or floor mats.

 

If you have any questions, please visit www.creativesurfaces.ca or call 1-800-561-9737