Laminate Flooring Warranty

Creative Surfaces laminate flooring is covered by a limited lifetime warranty for residential use and a limited warranty of 10 years for light commercial use. Creative Surfaces affirms that the enclosed laminate flooring is warranted for residential use to the original purchaser for a period of 30 years. The stipulations of this warranty are as follows:

  • The flooring will be free of manufacturing defects.
  • That the flooring surface will not wear through under normal usage.
  • The flooring will not stain.
  • The flooring will not fade due to exposure to lighting or UV rays.
 

The following conditions apply to the warranty and may void the warranty if not followed correctly. The owner must follow the care and maintenance guidelines.

  • The flooring must be installed according to the instructions provided.
  • If filling a warranty claim it must be submitted within 30 days of the discovery of the damage.
  • Any damage to the wear layer must be evident and visible, measuring at least 13 cm² (2 square inches).
  • Proof of purchase, such as a bill of sale is mandatory when requesting warranty service.
  • The manufacturer reserves the right to designate a representative to inspect the floor in question and remove samples for analysis.
  • The warranty includes the replacement material, and excludes labor cost.
  • The warranty only applies to flooring installed in appropriate indoor, residential environments.
  • Upon approval of a warranty claim, Creative Surfaces will provide the claimant with instructions on how to proceed to have the flooring repaired or replaced.  The claimant has 90 days to comply with the instructions.  If the claimant fails to do so within 90 days, all rights under the limited warranty are waived.
 

WARRANTY EXCLUSIONS

  • Damage due to improper installation, care, cleaning, or maintenance.
  • Damage caused by severe impact, scratching, or cutting, fire, water damage, alterations, or any other wear or damage caused by acts of God.
  • Although Creative Surfaces laminate flooring has treated edges to improve moisture resistance, it is not waterproof.  Damage caused by water damage is not covered by the warranty. 
  • Flooring installed in bathrooms or laundry rooms are not covered by the warranty.
  • Slight gaps may occur between laminate planks installed over radiant heating and will not be covered by the warranty.
  • In beveled-edged products, wear along the edge of the panels less than 5 mm (3/16”) from the edge is not covered by the warranty.
  • The limited warranty does not apply to moldings.
  • The warranty applies only to flooring purchased through an authorized dealer.
  • Damage caused by water or any other liquids.

 

DISCLAIMER

  • Creative Surfaces offers no other warranty, expressed or implied.  This warranty replaces all other warranties.

 

FILING CLAIM

Any claim under the above warranty must be made within 30 days after the issue is detected by contacting Technical Support by email at [email protected] or by telephone at 1-800-561-9737.  Proof of purchase (indicating the date of purchase) must be presented to file a claim.  Creative Surfaces reserves the right to send a representative to inspect the floor and remove samples for analysis.  If the claimant fails to give reasonable cooperation to the representative to inspect the flooring and remove samples,Creative Surfaces shall be under no obligation to provide any remedies to the claimant.

 

*Important to note: The owner/purchaser must inspect for color, finish and the quality before installation. The manufacturer cannot be held responsible for costs incurred when a floor with visible defects has been installed.