Creative Surfaces

Privacy Policy

Last updated: July 16, 2020

 

ABOUT CREATIVE SURFACES’ PRIVACY POLICY

This privacy policy explains Creative Surfaces’ commitment to our customers and website visitors’ right to privacy with regards to their personal information. It details how we collect, store, and use their information. Entities representing “Creative Surfaces” are also addressed as “CreativeSurfaces.ca”, “we”, “us”, and “our” all as appropriate.

 

Creative Surfaces offers stylish and high quality products for our customers’ homes. This privacy policy applies to all those who visit or purchase from us through our website, communicate with us by email, or visit or engage with us on our social media platforms. CreativeSurfaces.ca is the official website representing our brand while our social media platforms include our pages on Facebook and Instagram.

 

Our policy focuses on the collection, storage and use of the information that identifies you as well as the pseudonymous information that allows us to track user behaviour on our website. By visiting our website and social media platforms, you acknowledge the collection, storage and use of your information as detailed in this Privacy Policy.

 

 

INFORMATION COLLECTION

The information we collect from you comes from two main sources:

1.           Information you share with us, such as your name, telephone number, postal address and payment information when you purchase products from our site, post a comment or review on our social media channels or contact us in any way.

2.           Technical information regarding your device, shared with us when you visit our website, such as Internet Protocol (IP) address, your device operating system and browser type, the address of referring websites, and the path and time you take while visiting CreativeSurfaces.ca. We use cookies and mobile device identifiers to collect information about the use of our website. This is what helps us know if a certain page was visited and how long a user spent on it.

 

 

STORING YOUR INFORMATION

When sharing your information with CreativeSurfaces.ca (whether by emailing us, making a purchase or by any other means described above), you consent to sharing this information with us for a business purpose. When making a purchase, your information may be shared with our third-party service provider to process your payment. Your information is not shared beyond this point.

As we value and recognize the importance of our customers’ privacy and security, our measures to keep your information confidential include both administrative and technical safeguards.

 

 

 

 

 

 

USES OF YOUR PERSONAL INFORMATION

Your information allows us to provide you with the products you purchased and answer your questions whenever you contact us. Additionally, your information supports our business functions such as order fulfillment, marketing, authentication, fraud and loss prevention, and legal functions.

Such uses of your information include the following:

•            Fulfilling your orders and providing customer service

•            Auditing and monitoring of transactions, shopping experience and overall satisfaction of our customers

•            Conducting marketing initiatives, research and development, and business analysis

•            Fulfilling our legal obligations

•            Preventing fraud by protecting the integrity of our website and business

 

SHARING YOUR INFORMATION OUTSIDE OF CREATIVE SURFACES 

We use your personal information to fulfill your orders, thus contributing to our business. All information is shared with our corporate headquarter. We do not sell or rent your information to any other parties for monetary contribution. Neither do we give out your information freely. Your information is shared in the instances described in detail below:

 

 

Service Providers

We share information with our service providers in order to fulfill a complete transaction. This includes shipping vendors, billing and refund vendors and payment card processors. Our service providers are required to keep your information confidential and respect the security of this information. These service providers may only use your information to fulfill transactions on behalf of Creative Surfaces. Your personal information is stored and processed in Canada and the United States.

 

Marketing Related Activities

As our marketing and advertising initiatives are managed internally, your personal information is not shared with third parties in this regard. Your information may only be shared with third-party analytics measurement providers. No information personally identifying you is shared in any way. Only device and browsing information may be shared (such as type of device, IP address, cookies) with these companies.

 

Using Your Consent

Should any occasion require your personal information outside of Creative Surfaces or the above listed parties, we will ask for your consent before sharing such information.

 

COMMUNICATION PREFERENCES

After an online purchase, we may send you a survey to ask you about your shopping experience with us or marketing emails to let you know about our new products and promotions. To opt out of these marketing emails, you may click the unsubscribe button at the bottom of the email. You will then no longer receive our emails.

 

 

Should you choose to opt-out of our marketing emails, we will still communicate with you for transactional and informational purposes. Such instances may be regarding your purchase, your request for flooring samples, your questions sent to us by email or through our contact form.   

 

For any questions about your communication preferences, please send us an email or call us:

•            Email: [email protected]

•            Telephone: 1-800-561-9737 (9 a.m. to 5 p.m. EST)

 

DEVICE LOCATION SETTINGS

Our analytics measurements consider your location based on your mobile device settings. To disable or to adjust your mobile location settings, you may do so through your device’s Bluetooth settings. 

For more information on the types of information we collect, see “Information Collection” above.

 

DO NOT TRACK SIGNAL DISCLOSURE

‘Do Not Track’ (“DNT”) technology was recently developed to allow consumers to choose whether or not entities could collect information about their browsing activities. You may access this option through your browser’s settings. When the DNT signal is turned on, the given browser sends a message to the website not to track the user. Please note, Creative Surfaces currently does not recognize or respond to DNT signals over time and across third party websites. The date of the most recent update to this privacy policy will always be noted at the top of the page. Please review this policy periodically. Only significant updates will be communicated.

 

For any questions or concerns regarding our Privacy Policy, please send an email to: [email protected] or call us at 1-800-561-9737 (9 a.m. to 5 p.m. EST).